Within 15 Days - You must request a return within 15 days of the product being shipped to you. Returns must be shipped back to our warehouse within 7 days of receiving your return label.
Includes original packaging and product in new condition - Any returned product(s) must be returned in all of their original packaging, and in like-new condition. MyBpackk may reject the returned product if there is damage to the product and/or product packaging.
If a product is deemed unfit for return, MyBpackk will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:
If you do not select one of the above options within 14 days of MyBpackk informing you that your return has been rejected, the product will be recycled.
Free Return Shipping - All orders shipped to the Continental US are eligible for free return shipping using a carrier that we’ve selected. Please follow the instructions below. We are not responsible for risk of loss or damage for returning a product during shipment.
For orders outside the Continental US, customers are responsible for purchasing a label and sending the item(s) back to our warehouse. If you provide us with proof of shipment and cost, we can authorize a MyBpackk subscription credit for the cost.
Due to the nature of physical gift cards we are unable to offer any returns/refunds on gift card orders once they have been printed. If a gift card order has moved to the proofing stage but not printed, a $15 charge will apply, which will be taken from the refund provided.
As long as your return adheres to the requirements described above, follow these steps to return your product(s):
We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.
If you have any questions or concerns about making a return, feel free to contact the MyBpackk support team at firstname.lastname@example.org.